Troubleshooting

Submit a Trouble Ticket

If you are having computer trouble, please call 781-618-7438, or
e-mail
helpdesk@whrsd.org.








Frequently Asked Questions

1. Cannot log on. (Often an incorrect password error)

• Are you typing in your username as lastname.firstname and not reversed?
• Is the capslock key accidently pressed down?
• Did you enter the correct password?
• Did you select the correct domain to log on to? (i.e. WHRSD)
• Is the blue network cable connected to the computer? All network cables are blue and should be easy to locate.
• Is the network cable connected in the right spot? Check the connection to see if there is a green light showing, to show that a network connection is available and working.

2. Cannot access internet.

• Is the network cable plugged into the back of the computer? On all computers in the district, the network cables are blue.
• Are you using a valid Internet address?

3. Cannot access web e-mail.

• To be sure that you are accessing your e-mail correctly, check the directions for Web E-mail Access, or check out the Web E-mail Troubleshooting.

Our Latest News

View all news

    • TueDec13 MQ - Grade One Holiday Concert

      November, 2016

      Dear Grade One families,

      We are excited to announce a Grade 1 Holiday Concert to be held on Tuesday, December 13th. In order to ensure that there is room for everyone, we are asking the families of students in Mrs. Alemian and Mrs. Taylor’s classes to attend the 10:00 AM performance and the families of students in Mrs. Richards, Mrs. Riley’s and Mrs. Gardner’s classes to attend the 1:45 PM show. All grade 1 students will perform in both concerts. Therefore, if you are unable to attend at the assigned time, please feel free to come to the alternate program.

      The students have been working hard to learn the songs and we all look forward to sharing some holiday spirit with you on December 13th.

      Wishing you all a happy

610 Franklin Street Whitman, MA 02382
Phone: (781) 618-7000 FAX: (781)-618-7099

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